Your Privacy Is Our Responsibility
gl99 places the highest priority on protecting each member's personal information. This policy explains in detail how we collect, use, and protect your data.
Privacy Policy — Introduction
gl99 is a trusted online entertainment platform in Bangladesh. This privacy policy ("Policy") sets out our commitments and practices regarding the personal information of users of the gl99.bar website and related services ("Platform").
By using this Platform, you are considered to have consented to the terms described in this Policy. The information we collect from you is used solely to provide you with the best possible service — not to sell or transfer to third parties.
What Information We Collect
We collect information you provide when creating an account at gl99, using the Platform, or contacting us. Some technical information may also be collected automatically.
1.1 Personal Identity Information
- Full name (as it appears on your national ID card)
- Date of birth (for age verification purposes — only for those aged 21 or above)
- Mobile number
- Email address
- National ID card or passport number (for identity verification where required)
1.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Automatically Collected Technical Information
- IP address and device type
- Browser type and version
- Time spent on the Platform and pages viewed
- Cookies and session data
- Login times and gaming activity logs
How Your Information Is Used
gl99 uses collected information only for specific, legitimate purposes. The main purposes for which we use your information are as follows:
- Account Management: Completing the registration process, verifying accounts, and ensuring secure login.
- Financial Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
- Customer Support: Resolving your issues and answering your questions via live chat or email.
- Fraud Prevention & Security: Detecting unusual activity and maintaining the security of the Platform.
- Ensuring Responsible Gaming: Enforcing age verification and responsible gaming policies.
- Service Improvement: Analyzing user experience to improve the quality of the Platform.
- Legal Compliance: Adhering to applicable laws and regulations.
Cookies & Tracking Technology
gl99 uses cookies to ensure an improved browsing experience. Cookies are small text files stored in your browser.
3.1 Types of Cookies We Use
- Essential Cookies: Essential for the core functionality of the Platform — maintaining login sessions and ensuring security.
- Functional Cookies: Remember your preferences (language, display settings).
- Analytics Cookies: Used to understand which sections of the Platform are most frequently used.
Data Sharing & Third Parties
gl99 does not sell, rent, or commercially distribute your personal information. However, in certain circumstances, information may be shared with the following parties:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete financial transactions.
- Technology Providers: Limited information may be shared with trusted technology partners for the technical operation of the Platform.
- Legal Authorities: Information may be provided to relevant authorities in response to a court order or legal obligation.
- Fraud Prevention Services: Collaboration with specialist service providers may occur to detect and prevent unlawful activity.
Third parties with whom information is shared are contractually bound to use that information only for the specified purpose and to maintain confidentiality.
Data Security Measures
gl99 follows industry-standard technology and practices to protect your information. Our security measures include:
- SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL technology.
- Secure Data Storage: Your information is stored on secured servers, with multiple layers of security applied to prevent unauthorized access.
- Access Controls: Only authorized personnel have access to the information they need, and their activities are closely monitored.
- Security Audits: Potential vulnerabilities are identified and addressed through regular security testing and audits.
- Password Protection: User passwords are stored in hashed form — no staff member or system can view your password directly.
Data Retention Period
gl99 retains your information only for as long as necessary. The following policy is followed in determining data retention periods:
- Active Accounts: All information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, information may be retained for a specified period in consideration of legal obligations and the potential need for dispute resolution.
- Financial Records: Transaction-related information is retained in accordance with legal requirements.
- Technical Logs: Technical logs are retained for a limited period for security and operational purposes.
Your Rights
You have the following rights regarding your personal information at gl99:
- Right of Access: You have the right to request information about what data we hold about you.
- Right to Rectification: If there is any inaccuracy in your information, you may request a correction.
- Right to Erasure: In certain circumstances, you may request the deletion of your information, though this may be limited where legal obligations apply.
- Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
- Data Portability: You may request your information in a structured, machine-readable format.
- Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable timeframe.
Protection of Minors
gl99 is a responsible platform. This service is intended only for those aged 21 or above. We do not knowingly collect personal information from minors.
Age is verified at the time of registration. If a member creates an account by providing a false age and this is subsequently proven, that account will be closed immediately and the associated information will be deleted.
Policy Changes
gl99 may update this privacy policy periodically. Revisions to the policy may be required due to service improvements, legal changes, or technical updates.
- Members will be notified through the Platform of any significant changes.
- The effective date of the revised policy will be clearly stated.
- Continued use of the Platform after any changes will be considered as consent to the new policy.
- We will provide a copy of a previous version of the policy upon request.
If you have any questions or concerns about this privacy policy, please contact us through the contact section below.
Applicable Law & Jurisdiction
This privacy policy and matters relating to the processing of your information are governed by applicable laws and regulations. gl99 follows international best practices in the protection of personal data.
Any dispute or disagreement relating to this policy will first be addressed through discussion. If a resolution cannot be reached through discussion, applicable legal procedures will be followed.
Privacy Contact Us
If you have any questions about this policy or a request regarding your information, our 24/7 support team is always ready to help.
Email:
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