gl99 Terms and Conditions

General Provisions and Definitions

The following terms are used with specific meanings in these Terms:

• "Platform" — The gl99 website (gl99.bar) and all services and content under it.
• "Member" — Any person who has registered at gl99 and is using the services.
• "Account" — The medium through which a member's personal profile and transaction information is stored on the platform.
• "Services" — Online gaming, sports betting, live casino, and other facilities provided by gl99.
• "Bonus" — Any promotional funds, free spins, or similar benefits provided by gl99.

gl99 reserves the right to modify these Terms at any time. A notice will be published on the platform when changes take effect. Continued use of the platform after any changes will be considered acceptance of the new Terms.

Account Registration and Eligibility

The following conditions must be met to open an account and use the services at gl99:

• You must be at least 21 (twenty-one) years of age. Creating an account for a minor is strictly prohibited.
• You are not a resident or citizen of any area where online gaming is legally prohibited.
• You will provide information that is true, complete, and based on the most current details.
• Each person may operate only one account. If multiple accounts belonging to the same person are detected, they will be closed and deposited funds may be forfeited.
• The account is for the account holder's personal use only — playing on behalf of a third party or using a third party's funds is prohibited.

Account Security and Login

It is your own responsibility to ensure the security of your gl99 account. Please follow the guidelines below:

• Do not share your password with anyone. Use a strong and unique password.
• If you notice any suspicious login activity, notify our support team immediately.
• After logging in from a public or shared device, make sure to log out to end the session.
• gl99 will never ask for your password via email or chat.

To keep your account secure, follow the security guidelines provided on the gl99 Login page. gl99 will not be held responsible for any loss resulting from unauthorized access to an account, unless it is caused by gl99's own fault.

Deposits, Withdrawals, and Financial Transactions

The terms and conditions related to financial transactions at gl99 are as follows:

• Minimum deposit: The minimum deposit amount per payment method is ৳300 (three hundred taka).
• Minimum withdrawal: The minimum withdrawal amount is ৳800 (eight hundred taka).
• Withdrawal processing time: Approved withdrawal requests are generally processed within 5 to 30 minutes.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank).
• Identity verification (KYC) may be required before a withdrawal request is processed.
• Deposited funds cannot be withdrawn to a third-party account — they must be returned through the same payment method registered in your own name.

Bonus and Promotion Policy

Specific conditions apply to all bonuses and promotional offers at gl99. The main rules are described below:

5.1 Welcome Bonus

• New members will receive a 120% bonus up to a maximum of ৳5,000 on their first deposit.
• Example: depositing ৳1,000 earns a ৳1,200 bonus, making your total balance ৳2,200.
• The maximum bonus cap is ৳5,000 — if you deposit ৳10,000 you will receive a ৳5,000 bonus, making your total balance ৳15,000.

5.2 Wagering Requirements

• Wagering requirement for the welcome bonus: you must wager 10 times the bonus amount.
• Wagering is calculated on the bonus amount only — not on the combined total of the deposit and bonus.
• Example: if you receive a ৳1,200 bonus, you must wager a total of ৳12,000 (1,200 × 10) before withdrawing the bonus funds.
• Bonus funds cannot be withdrawn before the wagering requirement is completed.

5.3 General Bonus Rules

• gl99 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Claiming multiple bonuses from the same household or device is prohibited.
• If bonus abuse is detected, the relevant account and bonus will be cancelled.
• Each special promotional offer may have its own separate terms — these will be stated on the promotion page.

VIP Program

gl99's VIP program has three tiers. A weekly cashback benefit is available at each tier:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.2% weekly cashback.

You can advance to higher tiers through regular and active gaming. VIP benefits are tied to the individual account and are non-transferable. gl99 may modify the VIP program terms at any time — notices of changes will be published on the platform.

Prohibited Activities

The following activities are strictly prohibited at gl99:

• Attempting to influence the gaming system through fraud, deception, or any other unfair means.
• Playing using bots, automated software, or scripts.
• Using the platform for money laundering or terrorist financing.
• Harassing, threatening, or abusing other members.
• Attempting to collect bonuses from multiple accounts without fulfilling the bonus conditions.
• Attempting unauthorized access to or modification of the platform's software or code.
• Logging in or attempting to log in using another person's account credentials.

Intellectual Property

All content on the gl99 platform — logos, graphics, software, text, game designs, and other materials — belongs to gl99 or its licensors as intellectual property.

• Copying, distributing, modifying, or commercially using any content from the platform without written permission from gl99 is prohibited.
• Members may view platform content for personal, non-commercial purposes only.
• Using gl99's trademarks, brand names, or logos without permission is strictly prohibited.

Limitation of Liability

gl99 will not be held liable in the following circumstances:

• Loss in a game or bet due to internet disconnection, server outage, or other technical issues.
• Damage to an account due to the member's own negligence or error.
• Transaction issues caused by delays or errors from a third-party payment provider.
• Any legal issues arising from online gaming being legally restricted in the member's jurisdiction.

gl99 always strives to ensure a reliable and uninterrupted service. In the event of technical issues, gl99 is committed to providing a resolution as quickly as possible.

Account Closure and Suspension

gl99 may suspend or permanently close an account in the following circumstances:

• Violation of any provision of these Terms.
• Detection of fraud or suspicious activity on the account.
• Failure to provide documents requested for identity verification.
• At the member's own request.

A member may close their account at any time. A self-exclusion facility is also available under the responsible gaming policy — visit the Responsible Gaming page for details. The member will be given the opportunity to withdraw any valid balance before the account is closed, unless forfeiture conditions apply due to a violation.

Privacy and Data Protection

gl99 gives the highest priority to protecting members' personal information. Please read our Privacy Policy for full details on how we collect, process, and store data.

• gl99 never sells members' personal information to third parties.
• Information may be provided to regulatory authorities if required to fulfil legal obligations.
• All data transfers are secured through SSL encryption.

Responsible Gaming

gl99 is committed to responsible gaming. We encourage our members to enjoy entertainment in a healthy and controlled manner.

• Services are available to those aged 21 and above only.
• Deposit limits, session time limits, and self-exclusion options are available.
• If you notice signs of gaming addiction, contact the support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

Dispute Resolution

In the event of a dispute or complaint, please follow the process below:

• First, contact our support team via 24/7 live chat or email.
• The support team will review your complaint within a reasonable time and work toward a resolution.
• gl99's decision will be considered final and binding, unless a clear technical error is proven.
• If an abnormal result occurs in a live or in-play bet due to a technical error, gl99 reserves the right to void that bet.

Changes to Terms and Conditions & Effectivity

These terms and conditions are effective from the date of the most recent update. gl99 reserves the right to update these terms and conditions at any time as needed. For significant changes, a notice will be published on the platform.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These terms and conditions constitute the entire agreement between gl99 and the member, and replace all prior oral or written understandings.